cTrader Trading platform

Where do I download the cTrader trading platform?
Show answer
cTrader trading platform can be downloaded for free via PurpleZone, or HERE. We offer cTrader in versions for PC in the form of a desktop application (Windows), web application, available in any web browser (Windows, Linux, MAC) or Android and iOS mobile operating systems.
How do I log into the cTrader trading platform?
Show answer

Login details (email and link for creating a password) are generated by our cTrader systems after opening a trading account and are sent in a Welcome email to the email address you filled into the registration form. There is only one password for all of the cTrader accounts linked with one email, so there is no need to remember more passwords.

How do I change the password for the cTrader trading platform?
Show answer

You can change the password via the cTrader platform. When logging in, click on the “Forgot password”. After that, a webpage, where you can type your email, will show up. Type in your email and you will receive reset link on your registered email.
 
You can also change your password on webpage https://id.ctrader.com/.
In the top right corner, in the section where you Log in, in the password field, you can click on “Forgot?” button.
After that, a webpage, where you can type your email, will show up. Type in your email and you will receive reset link on your registered email.

How do I log into the cTrader via the smartphone?
Show answer
After installing the Purple Trading cTrader application on your mobile device, open the app, enter your email and password and click on “Login” Email and password are the same as in the desktop platform.
How do I display all trading instruments in cTrader?
Show answer
After login to cTrader, click on the 3 lines in the top right corner, go to “Trader” and choose “Finder”. There you will find all the available instruments divided into groups.

Where can I find information about trading instruments in cTrader?
Show answer
All the information about trading instruments is available in the cTrader trading platform. Use the right-click in the window "Finder" in section “Trader” in the left menu. Right-click on a chosen instrument and select “Symbol Window”. In this section, you will find information about the minimum/maximum trading volumes, swap, trading hours, etc. The list of trading instruments can also be found on our website.
Why can’t I open trade in cTrader?
Show answer

The most common problems with the opening of trading positions include:
 
a) Connectivity problems - Verify that the data is loading in the bottom right corner in cTrader and that the graphs are moving. This way, you can tell whether the connection and login to a trading account are working.
 
b) Wrong order volume - Verify if the trading volume is correct (i.e. it matches to the minimal lot and step lot values) and also verify the free margin.
 
c) Trading out of trading hours - Trading hours can be found in the cTrader trading platform. Use the right-click in the window "Finder" in section “Trader” in the left menu. Right-click on a chosen instrument and select “Symbol Window”. Please be informed that during the night transfers of liquidity pools the trading is disabled and it is therefore not possible to open, manage or close any trading order between 23:59:00 - 00:05:59 (cTrader time).
 
If, after checking the above, the problem persists, please send a screenshot of the whole platform to the  Support team at support@purple-trading.com for a diagnosis, we will help you solve the problem.

Where can I find the history of my trades in cTrader?
Show answer
You can find it under the graphs section, there is a section with different tabs. Select tab “History” and there you can find the history of your trades and set up a time frame of displayed transactions. You can also generate a report with transaction history by clicking on the green button “Statement”
How do I change the language in the cTrader platform?
Show answer
The language of trading platform cTrader can be changed in the bottom left corner when you click on the “cogwheel”. Then, in the white tab, choose “General”. The first option is changing the language.
Cookie Policy: The Purple Trading website uses cookies and by continuing using the website you consent to this. Risk Warning: Trading leveraged products such as Forex and CFDs may not be suitable for all investors as they carry a high degree of risk to your capital. Please read the full .