The most common problems with the opening of trading positions include:
a) Connectivity problems - Verify that the data is loading in the bottom right corner in MT4. This way, you can tell whether the connection and log in to a trading account are working. If the platform says “No connection”, it means that the connection to the server has failed (most likely due to internet connection issues). If the platform says “Invalid account”, it means you are not logged in and you are entering your login details incorrectly or that the account does not exist on the chosen server (verify if you have chosen the correct server as well). In this case, try again and double-check the information you are entering (no extra spaces; the name of the server has to be chosen from the list, not manually typed). New password for MT4 may be set in your PurpleZone without having to know the current password. The change is effective immediately.
In case you cannot find the name of the server in your platform, use the following IP addresses:
b) The symbol isn't available for trading - If you have an ECN account type, trade symbols named e.g. "EURUSD_ecn" and STP type “EURUSD_stp” (not EURUSD). Symbols without any suffix are not available for trading. All trading symbols can be accessed by right-clicking in the window “Market Watch" and selecting "Show all". All symbols available for your account type are black, inadequate ones are faded out.
c) Wrong order volume - Verify if the trading volume is correct (i.e. it matches to the minimal lot and step lot values) and also verify the free margin.
d) Trading out of trading hours - Trading hours can be found in MT4. Use the right-click in the window "Market Watch" on the symbol and select the "Specifications". Please be informed that during the night transfers of liquidity pools the trading is disabled and it is therefore not possible to open, manage or close any trading order between 23:59:00 - 00:05:59 (MT4 time).
e) Check whether you are not logged in under investor password, which is for read-only mode. For trading, it is necessary to log in under the master’s password.
If, after checking the above, the problem persists, please send a screenshot of the whole platform to the Support team at email@example.com for a diagnosis, we will gladly help you solve the problem.