ASK
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The offering price on the market for which the buying positions are executed and selling positions are closed. It is higher than BID price.
How are clients’ deposits insured?
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Clients’ funds are insured against a potential bankruptcy of our banks (the one holding clients’ funds) up to the total amount of €100,000 per client. Our Company cooperates with EU licensed banks and keeps clients’ funds in separate client bank accounts from the company’s own funds as to ensure protection of client funds.

Additionally, the funds of every retail client are insured against a potential bankruptcy of our company based on our membership at the Investor Compensation Fund up to the total amount of €20,000. This insurance arises from European legislation and is required and monitored by the supervising institution CySEC. 

The security of funds is also increased by the STP model of offered services of Purple Trading, the model without the conflict of interest. Purple Trading sends all the clients’ trades directly to the interbank market. Clients’ funds are then strictly used for trading and not for any other purposes.
 

How do I open a trading account?
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Please find the registration form HERE
Once you have sent us completed application form together with the correct documents we will process it within 1 working day. All communication with us should take place via the email address filled into the registration form.

What are Investment strategies?
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They are managed services that allow investors to copy trades of professional traders. The basic principle is that Purple Trading buys trading signals from a Strategy Provider and copies these to the investors’ accounts. After meeting several requirements, the investors can see a list of available strategies in their PurpleZone they can connect to. Once the account is connected, it is not possible to interfere with the trading, however, it is possible to request disconnection at any time, or to withdraw profit. 
 
What is client classification?
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We recognize three types of clients. Each client with approved registration is evaluated as a Retail client. Second type of classification is Professional client or Eligible counterparty. Please find more information here.
 

What is PurpleZone?
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PurpleZone is a client environment platform which provides you with an overview of your trading accounts thanks to its synchronization with MetaTrader4 or cTrader.
In PurpleZone, you can deposit funds into your trading account, apply for withdrawals, create additional accounts or transfer funds between your accounts. Also, all information and all fees may be found there. The zone is fully responsive and adapted for viewing on mobile devices. You can log into you PurpleZone HERE
 
Where do I download the cTrader trading platform?
Show answer
cTrader trading platform can be downloaded for free via PurpleZone, or HERE. We offer cTrader in versions for PC in the form of a desktop application (Windows), web application, available in any web browser (Windows, Linux, MAC) or Android and iOS mobile operating systems.
Where do I download the MT4 trading platform?
Show answer

You can download the MT4 trading platform for free via a link that will be a part of the Welcome email. 
 
If you don’t feel like searching your inbox for the Welcome mail, you don’t need to. Just download the MT4 HERE
 
We offer MT4 in versions for PC (Windows, Linux, MAC) or Android and iOS mobile operating systems.

Why do I need the MT4 or cTrader trading platform?
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MetaTrader 4 and cTrader trading platforms are primarily intended to be used by active traders for opening, management, and closing of their trading positions. You can also use the platforms to find information about trading instruments, generate reports from the trading history and create automated trading systems (ie. AOS, ATS, EA). 
BID
Show answer
Bidding price on the market for which the selling positions are executed and buying positions are closed. It is lower than ASK price and the chart displayed in MT4 is based on this price.
 
How do I log into the cTrader trading platform?
Show answer

Login details (email and link for creating a password) are generated by our cTrader systems after opening a trading account and are sent in a Welcome email to the email address you filled into the registration form. There is only one password for all of the cTrader accounts linked with one email, so there is no need to remember more passwords.

How do I log into the MT4 trading platform?
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Login details (account number, password) are generated by our system after opening a trading account and are sent in a Welcome email to the email address you filled into the registration form.
Server name or IP address is as follows:
PurpleTrading-04Live: 185.97.161.82:443
PurpleTrading-01Demo: 134.213.9.138:443

What are the possible methods of deposit to a trading account?
Show answer

Purple Trading offers 4 deposit methods: wire transfer, credit card deposit, and electronics wallets Neteller and Skrill. 
 
You can find instructions on how to deposit in PurpleZone’s “Deposit” section. In accordance with the AML policy (Policy Against Money Laundering), the owner of the trading account must also be the owner of the bank account (card). Deposits from third parties are not accepted, as well as payments through prepaid cards.
 
Credit card deposit
It is an instant payment, we receive the deposit immediately. In order to be able to deposit funds via credit card, it is necessary to have it approved by providing a scan of the credit card. It may be attached when requesting a deposit in PurpleZone. Once the credit card is approved, you will be notified via email. Afterward, deposits to the account from this credit card are credited automatically within a few minutes. As a client of Purple Trading, you are allowed to deposit with a card up to 9,999 EUR in total for each month.
 
Skrill deposit
 
Skrill allows immediate crediting of deposits and the data must be verified only for the first deposit, taking us a couple of minutes. However, beyond the trading hours, it’ll take us a couple of hours. Please, take into account, that when using Skrill, you can deposit max. $5,000 per month.
 
 
Neteller deposit
 
Deposits through Neteller, including the first deposit, are credited immediately. Please, note, that Neteller does not allow CZK trading accounts. Also, when using Neteller, you can deposit max. $5,000 per month.
 
A basic overview may be found at our website HERE
 

What documents do I need to register?
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You will need two valid official documents for the registration: a document proving identity and a document confirming the residential address
 
The identification document - valid, colored passport copy (upper and lower side) or a two-sided copy of identity card. We need to see the whole page of the document with all its edges and corners visible.
 
Confirmation of address - address can be proved by submitting one of these accepted types of documents: 
-        a utility bill (e.g. for energy, telephone, internet connection...)
-        the bank account statement, bank account confirmation
 
It doesn’t have to be your permanent residence address, but it has to be the address you actually reside at. The document must contain a name, address and date of issue (not older than 6 months). The whole page of the document with all edges visible must be submitted. Screenshots are not accepted. Feel free to cover any sensitive data. 
You can upload both documents while filling out the registration form or sent them to our Support team via email later on. We are obliged to register these documents in order to be in accordance with our license conditions. We also require them to be updated once they expire. Adress-confirming document is considered valid if it's not older than 2 years since the date of issue. Don’t worry, we will notify you via the email and PurpleZone notification system in case any of these documents expire.
What is the minimum deposit for trading?
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The minimum deposit for trading is set to 20 USD / 20 EUR / 20 GBP / 80 PLN for ECN and STP account types. You cannot trade until this amount of funds is credited into your account. 
What requirements do I have to meet to use these services?
Show answer
Managed services are a regulated investment service and we cannot offer these to everyone. The option to connect to an investment strategy is only offered to clients whose investment profile is evaluated as Appropriate and Suitable based on the answers in the investment questionnaire. This questionnaire is a part of the registration form and the input data may be updated via PurpleZone. 
Why can’t I log into PurpleZone?
Show answer
We understand that PurpleZone looks inviting, but unfortunately, only Purple Trading clients with a real active trading account can log into it.
So if you have only a demo account you won’t be able to access PurpleZone.

In case of any problems with logging in, please contact our Support team at support@purple-trading.com. 

 
AML policy
Show answer
Anti Money Laundering policy.
How can I modify my investment profile?
Show answer
Your investment profile may be re-evaluated, the investment questionnaire must be, however, filled out again in PurpleZone. After login, click on the silhouette in the top-right corner, choose “My profile” and “Investment profile.” The data in the investment questionnaire may be updated 7 days the earliest after the previous submission. We will inform you about the re-evaluation of your answers via email. In case frequent changes or significant differences in the questionnaires are recorded, we might require a clarification of the changes you have made or documents supporting these changes. 
 
How do I change the password for the cTrader trading platform?
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You can change the password via the cTrader platform. When logging in, click on the “Forgot password”. After that, a webpage, where you can type your email, will show up. Type in your email and you will receive reset link on your registered email.
 
You can also change your password on webpage https://id.ctrader.com/.
In the top right corner, in the section where you Log in, in the password field, you can click on “Forgot?” button.
After that, a webpage, where you can type your email, will show up. Type in your email and you will receive reset link on your registered email.

How do I change the password for the MT4 trading platform?
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In the event of forgetting your MT4 platform password, you may set up a new one in PurpleZone. Log in and click on the account you wish to change the password for. Click on the cogwheel next to the “Deposit” and “Withdraw” buttons. In the section “Password for MT4” choose “Master password,” put in your new password twice and save changes. 
 
If you have access to PurpleZone, you can reset it the same way as was mentioned before for real trading account.
 
You can also change the password via MT4. However, you need to know your existing password in order to do so. Use the keyboard shortcut "Ctrl + o" (Options) and click on the "Server" tab. Afterward, choose the "Change" button. First, fill in your current master password, then fill in the new one twice below and confirm with "OK". 

How do I change the password to PurpleZone?
Show answer
You can reset the password for PurpleZone login by clicking on the button “Help me, I can’t remember” on the login page: https://purple-zone.com
 
Fill in your registered email address on the next screen and click on “email me a password reset link”. You will receive further instructions on how to change your password in your inbox. If the problem persists, contact our Support team at support@purple-trading.com. 

What you should know before your first trade?
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1. Display available trading symbols
 
MT4 on PC
After logging into MT4, right-click on a Market Watch window on the left side of the trading platform and choose the “Show All” option. For trading on the STP account, use all symbols with “_stp” suffix. So that if you want to trade, for example, the EURUSD currency pair, choose the “EURUSD_stp” symbol. Symbols without a suffix are not available for trading.
 
 
MT4 for mobile apps
Download the MetaTrader 4 app and log in to your account.
 
Android
MT4 app login.
Click on the Settings icon (3 lines in the upper left corner) -> Manage Accounts -> “+” -> “Login to existing account”. In the search bar, choose the PurpleTrading-01Demo server for a demo account or PurpleTrading-04 for a Live account.
 
Click on a “Markets” -> “+” -> You can add trading symbols you wish to trade in the upper right corner. For example “ECN Forex” -> “+” -> “EURUSD_ecn”. 
 
iOS
MT4 app login
Click on the Settings -> New Account -> Login to existing account. Choose the PurpleTrading-01Demo server for a demo account or PurpleTrading-04 for a Live account.
 
Click on a “Markets” -> “+” ->  You can add trading symbols you wish to trade in the upper right corner. For example, open the “ECN Forex” and click on the green “+” symbol afterward. This will show you available trading symbols.
 
cTrader
With the cTrader trading platform, all symbols without a suffix are available.
 
2. Market interruption - when it’s not possible to trade 
In the time between 23:59 and 0:05:59 (server time on MT4 and cTrader platforms), there is a trading interruption affecting all trading symbols (with the exception of cryptocurrencies) caused by the transferring of liquidity into the following day. During this time, low liquidity is typical for the market. This can lead to uneven spreads. Trading is enabled again after 0:06.
 
In reality, this means that the opening or amending of new positions is not available and in case the market reaches the desired price (for stop-loss or take profit, etc.) during this time, the order will not be processed. It will be processed only in case the desired price level is reached after the 0:06 when it’s possible to trade again.
You can trade cryptocurrencies during the 5 working days without any limitations. For example, from Monday 0:00 to Friday 23:30 (server time). Each and every open position is closed automatically by Friday 23:30 (MT4 and cTrader server time).

How do I withdraw funds from the trading account?
Show answer
Withdrawal can be requested from PurpleZone in the "Withdraw" section. If you deposit funds via bank transfer, you can withdraw funds to your bank account, card withdrawal is not allowed. In case you deposited funds by card, it is necessary to refund the initial deposit to the same card in the same currency first. The possible remaining profit can then be withdrawn via bank transfer.
What are the trading hours of the instruments?
Show answer

You can find trading hours of the trading instruments in MT4 in the "Market Watch" section. Right-click on the selected symbol and choose "Specifications".
 
All the information about trading instruments is also available in the cTrader trading platform. Use the right-click in the window "Finder" in section “Trader” in the left menu. Right-click on the chosen instrument and select “Symbol Window”
 
From 11:59 p.m. to 0:05:59 a.m. MT4 and cTrader server time there is a trading pause for all trading symbols (with the exception of cryptos) due to the transfer of liquidity to next day. During this time there is low liquidity on the market which may cause a disproportionate increase of spreads. Trading is allowed from the 6th minute after midnight. 
In practice, it means that if the market price reaches a pending order at this time (e.g. stop loss or take profit) the order won’t be activated. If the pending activation price stays at the current level after the trading has been activated again, it will be filled/executed for the current market price. If the price has not reached the pending order level, the order won’t be filled/executed.
Cryptos can be traded five days a week without restrictions, ie from Monday from 00:00 to Friday at 23:30 time server. If you have open trades on crypto, each Friday at 23:30 MT4 and cTrader time, these orders are closed.

Broker
Show answer

A company which offers services connected to trading on financial markets to its clients. Its role is sending trade orders placed by clients into the market for execution.

How do I change the leverage on my account?
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As a retail client, you cannot change the leverage as this process is possible for professional clients only. Every live trading account is automatically opened with leverage given by ESMA regulation. Since each instrument has given leverage, feel free to check the overview of instruments with specific leverage which can be found on our website.

The highest possible leverage for professional clients is 1:400. How to become a professional trader and what is the available leverage please take a look on our website. (Leverage 1:400 is valid only for forex, the leverage is not taken into account for CFD trading.)

How do I create an additional trading account?
Show answer
In this case, you don’t need to fill out the registration form again from scratch. After login to PurpleZone, you can request the opening of a new account by clicking on the “+ Create new account” button, where you can also set up more specific details. We will send you an email confirmation together with login details to your registered email address. 
How do I log into the cTrader via the smartphone?
Show answer
After installing the Purple Trading cTrader application on your mobile device, open the app, enter your email and password and click on “Login” Email and password are the same as in the desktop platform.
How long does the process of withdrawal request take?
Show answer

Bank wire transfer
Bank wire transfer for SEPA payments in EUR takes usually 2-3 working days.
Cross-border payments in other currencies (e.g. USD or GBP) usually take up to 5 days. 
In case of a domestic payment within the Czech Republic (CZK), the wire transfer takes usually 1 working day. 
The speed of wire transfer depends on bank cooperation and their opening hours. 
It is required to withdraw the funds to the same bank account which was used for the preceding deposit. These bank details are automatically saved to your PurpleZone immediately after your successful deposit. In order to withdraw money to another bank account, you will be requested to send a deposit from the desired bank account. 
 
The purpose of the deposit is to identify the bank account holder. Once you deposit the funds, new bank details are then automatically saved to PurpleZone and you can request a withdrawal. It may be a deposit of any amount, which covers all necessary bank fees. Your withdrawal request is then processed within one business day and you will be notified about the approval via email. 
 
Card withdrawal  
Funds will be received to the approved credit card within a few days after notification (up to 15 days). 
 
Skrill withdrawal
You will receive the funds back to your pre-approved Skrill account within minutes. You can withdraw money to the Skrill account as soon as all previous card deposits are refunded.
 
Neteller withdrawal
You will receive the funds back to your pre-approved Neteller account within minutes. You can withdraw money to the Neteller account as soon as all previous card deposits are refunded.
 

How many trading accounts can I open?
Show answer
The quantity of trading accounts is not limited. Completing the registration form is only necessary for the opening of the first trading account. You can open an additional account by clicking on the button with “+ Create New Account” and by choosing the desired account type, trading platform, and currency afterward. We will send you a confirmation together with access data to your registered email address. 

 
What is the investment questionnaire?
Show answer
Investment questionnaire is a tool used for protection of the clients and their capital against an investment which they do not understand and which may cause a significant loss to them. This questionnaire is a part of the registration form; it evaluates the clients’ investment knowledge and experience, their financial situation, and investment objective. 
 
Based on the answers to carefully formulated questions, every client is assigned an investment profile that aligns with the offered services, such as choice of investment strategies. The clients are recommended to fill out the questionnaire carefully and truthfully. The result is always sent to the client via email, and it may also be found in PurpleZone. The obligation to fill out the investment questionnaire during the registration of a new client is defined by The Act of Capital Market Undertakings and integrated into it due to unified European guideline MiFID.
What is the investor password to MT4 for?
Show answer

The investor password is used for logging into the MT4 trading account but without the possibility to open, close, or modify any trading positions, i.e. it is a read-only mode password. Investor password for real trading account can be set or changed via PurpleZone by logging in, clicking on the “Accounts” button, then on the specific account and then on a cogwheel symbol next to “Deposit” and “Withdraw” buttons. Once the account settings menu pops-up, click on “Investor Password”, fill in your new investor password twice and click on “Save Changes”. 
 
You can also change the investor password via MT4 through the keyboard shortcut "Ctrl + o" (Options) and by clicking on the "Server" tab. Afterward, choose the "Change" button and check the "Change investor (read-only) password" box. First, fill in your current master password, then fill in the new investor password twice below and confirm with "OK". Your master password will remain unchanged. 

BUY/SELL LIMIT
Show answer
A waiting order which enables buy/sell orders to be executed once the price is higher/lower than actual available market price. After activation, it is executed as a MARKET type order.
How are the margin call and the stop-out levels set? How do they work?
Show answer

Margin call level is set up to 100% of the used margin (the equity of the account is equal to the used margin). If the margin level drops to this value, the client is notified to fund his account to keep the positions open or to be able to open new trades. Notification is displayed directly in MT4 and cTrader and at that moment it is not possible to open another trading position. 
The stop-out level is set to 50%. If margin level falls to this level, MT4 or cTrader server automatically closes the trading position, which is in the biggest loss, until the margin level is again at least 50%.

How do I display all trading instruments in cTrader?
Show answer
After login to cTrader, click on the 3 lines in the top right corner, go to “Trader” and choose “Finder”. There you will find all the available instruments divided into groups.

How do I log into the MT4 via smartphone?
Show answer
After installing the MetaTrader 4 application on your mobile device, open the app, click on the "+" symbol and select the option "Login to an existing account." Server name and login details are the same as when logging in on the computer.
How do I transfer funds between my trading accounts?
Show answer
You can transfer your funds between your trading accounts via an internal transfer in PurpleZone. After login, select "Transfer" and then choose the account from which and to which you want to move your funds. The transfer will take place almost immediately.
Due to AML policy (Policy Against Money Laundering), it is not allowed to transfer funds to a trading account which belongs to another person.

In case of transfer of funds to an account in a different currency, the amount is converted by spot rate directly from the financial market + max. 1% fee of the total amount transferred (the system will display the resulting amount in advance). Transfer of funds between accounts in the same currency is free.

 
What are the fees for deposits and withdrawals?
Show answer
Detailed pricing is stated by individual requests in PurpleZone. However, if a basic overview is what you searching for then this LINK will do.
Where can I find the currently available strategies?
Show answer
The list of the currently available investment strategies is accessible in PurpleZone under “FX & Crypto Strategies” in the top right corner. This bar is automatically available only to clients with a suitable risk profile, which is evaluated based on the investment questionnaire during registration, alternatively after its re-evaluation in the PurpleZone. 

 
Which currency can I open a trading account in?
Show answer
A trading account can be opened in EUR, USD, GBP, CZK or PLN.
Are there any account fees?
Show answer
Opening, management and potential deactivation are free of charge for all trading accounts
 
The only fee is charged if an account is in “dormant” status. For more information about dormant accounts see chapter VI. “About Purple Trading” - question 6 “What Is dormant account?
Can I deposit/withdraw funds to a third person’s account?
Show answer

No, this is not possible. In accordance our AML policy (Policy Against Money Laundering), we cannot accept deposits or withdrawals to or from a third party.
 
Deposits may only be credited from the bank account (or credit card), whose only holder is the owner of the trading account. The third-party deposits will be refunded back to the sender. 

BUY/SELL STOP
Show answer
A pending order which enables buy/sell orders to be executed once the price is higher/lower than actual available market price. After activation, it is executed as a MARKET type order.
How can I connect my trading account to an investment strategy?
Show answer
It is possible to submit the connection request via PurpleZone. Under “FX & Crypto Strategies,” it is possible to filter these out. After clicking on a strategy, detailed information is displayed. There is also the possibility to “Connect to a strategy.” Once the request is approved, we will create a new trading account, which will be connected to a strategy when at least the minimal amount is deposited. Firstly, you choose the strategy and only then you fund the account. You will be informed about each step via email. The whole process takes less than one working day.
How do I display all trading instruments in MT4?
Show answer
After login to MT4, go to the "Market Watch" section, use the right click and choose the option "Show All." Alternatively, instead of choosing “Show all” choose “Symbols” - this way you can also see all the available trading instruments organized in groups you can display or hide individually.
What is “dormant” account?
Show answer
In case your account has been inactive for 6 consecutive months, or in case you have not provided us with a valid ID or an up-to-date document confirming your residential address, we will switch your account into a “dormant” status. Dormant accounts are charged a fee of 15 EUR / USD / GBP once per year quarter. In case the balance is lower than 15 EUR / USD / GBP, the entire balance amount is deducted.
In case there is zero balance on the account, no fee is charged. The first fee is charged at the moment of the switch of the account into the dormant status, and further quarterly fees are only charged in case the account is still classified as dormant. Trading on the dormant account is not allowed. We will gladly switch your account back to active status upon request. Alternatively, you may withdraw the funds from your account. 
Where can I find information about trading instruments in cTrader?
Show answer
All the information about trading instruments is available in the cTrader trading platform. Use the right-click in the window "Finder" in section “Trader” in the left menu. Right-click on a chosen instrument and select “Symbol Window”. In this section, you will find information about the minimum/maximum trading volumes, swap, trading hours, etc. The list of trading instruments can also be found on our website.
Where is the Purple Trading’s server located and what is the time zone?
Show answer

Our servers are located in Equinix data centers in London (LD4). LD4 Server is set to EET time zone (Eastern-European time). This setting is used so that the closing of a daily bar corresponds to the New York trading closing time (17:00 EST). Trading therefore always starts on Sunday at 23:06 CET and ends on Friday at 22:59:59 CET. 

Can I deposit in cash?
Show answer

No, this is  not possible. In accordance with our AML policy (Policy Against Money Laundering), we cannot accept deposits or withdrawals in cash, as we are unable to identify the source of the funds. 
 
For deposits, please choose either a bank wire transfer, card or Skrill and Neteller  

Can I open a trading account for a legal entity?
Show answer
Yes, you can open a trading account for a legal person that is registered in the European Union. If you want to know more about the conditions for the establishment of a corporate trading account, feel free to contact our Support team at support@purple-trading.com
CapitalGuard
Show answer
Protection feature that limits the risk of the investment Strategies provided by Purple Trading at a specific value, which, at the same time, sets the maximum percentage loss for clients’ accounts connected to the Strategy.
Does Purple Trading provide historical data?
Show answer
Unfortunately, we do not provide historical data, however, it is possible to take a look at short-term MT4 platform data which are quantified by the number of bars and are not fixed to a specific time frame. The amount of stored bar data is limited by the server. For example, for M1 timeframe we store data about 2 weeks to the past. Historical data of third parties can be imported into MT4 through the "History Center", and into cTrader through “Automate” tab. 
Where can I find information about trading instruments in MT4?
Show answer
All the information about trading instruments is available in the MT4 trading platform. Just right-click on the given symbol and choose "Specifications" in the window "Market Watch". In this section, you will find information about the minimum/maximum trading volumes, swap, trading hours, etc. You can find the list of trading instruments also on our website.
Who provides the trading signals of the investment strategies?
Show answer
Purple Trading trading obtains signals from professional private traders and copies these to the investors’ accounts. These traders must meet strict requirements and pass testing period of trading on Purple Trading real account. 
Why can’t I open trade in cTrader?
Show answer

The most common problems with the opening of trading positions include:
 
a) Connectivity problems - Verify that the data is loading in the bottom right corner in cTrader and that the graphs are moving. This way, you can tell whether the connection and login to a trading account are working.
 
b) Wrong order volume - Verify if the trading volume is correct (i.e. it matches to the minimal lot and step lot values) and also verify the free margin.
 
c) Trading out of trading hours - Trading hours can be found in the cTrader trading platform. Use the right-click in the window "Finder" in section “Trader” in the left menu. Right-click on a chosen instrument and select “Symbol Window”. Please be informed that during the night transfers of liquidity pools the trading is disabled and it is therefore not possible to open, manage or close any trading order between 23:59:00 - 00:05:59 (cTrader time).
 
If, after checking the above, the problem persists, please send a screenshot of the whole platform to the  Support team at support@purple-trading.com for a diagnosis, we will help you solve the problem.

If I deposit by card, can I later withdraw the funds to my bank account and vice versa?
Show answer

It’s more complicated than that. In case you deposited funds by card, it is necessary to refund the initial deposit to the same card in the same currency first. Only the possible remaining profit can then be withdrawn via bank transfer.
 
In case you deposited funds by wire transfer, it is only possible to withdraw the funds to this bank account. The bank details are automatically saved to your PurpleZone immediately after your successful deposit. 
 
In order to withdraw money to another bank account, you will need to send a deposit from the desired bank account. The purpose of the deposit is to identify the bank account holder. Once you deposit the funds, new bank details are then automatically saved to PurpleZone and you can request a withdrawal. You can deposit any amount which covers all necessary bank fees. Your withdrawal request is then processed within one business day and you will be notified about the approval via email. 

CFD - contract for difference
Show answer
It is a trading instrument; its value is derived from its underlying instrument, which can be for example a stock index or a future contract. Settlement of this instrument type is always performed financially, therefore the client speculates on future value difference of the underlying instrument while he/she does not become the owner of it.

 
How can I monitor the performance of my connected investor’s account?
Show answer
All opened and closed positions, as well as strategies’ performance may be found in PurpleZone. PurpleZone is synced with trading platform MT4, therefore it shows your profit accurately, including the profit after deduction of all fees.
What is the difference between STP and ECN account?
Show answer
STP account has no commission charged per trade, but there is a higher spread compared to the ECN account.
The spreads are lower for the ECN account - from 0.1 pip + fixed commission 10 USD / 1 round-turned-lot / trade. For lower trading volume, the commission is charged proportionately, e.g. 1 USD/0.1 lot/trade.
 
The first trading account that is automatically opened to a client is in ECN account type.
Commission and spread may be lower within our Trader Status loyalty program.
 
Where can I find the history of my trades in cTrader?
Show answer
You can find it under the graphs section, there is a section with different tabs. Select tab “History” and there you can find the history of your trades and set up a time frame of displayed transactions. You can also generate a report with transaction history by clicking on the green button “Statement”
Why can’t I open trade in MT4?
Show answer

The most common problems with the opening of trading positions include:
 
a) Connectivity problems - Verify that the data is loading in the bottom right corner in MT4. This way, you can tell whether the connection and log in to a trading account are working. If the platform says “No connection”, it means that the connection to the server has failed (most likely due to internet connection issues). If the platform says “Invalid account”, it means you are not logged in and you are entering your login details incorrectly or that the account does not exist on the chosen server (verify if you have chosen the correct server as well). In this case, try again and double-check the information you are entering (no extra spaces; the name of the server has to be chosen from the list, not manually typed). New password for MT4 may be set in your PurpleZone without having to know the current password. The change is effective immediately.
In case you cannot find the name of the server in your platform, use the following IP addresses:
 
PurpleTrading-04Live: 185.97.161.82:443
PurpleTrading-01Demo: 134.213.9.138:443
 
b) The symbol isn't available for trading - If you have an ECN account type, trade symbols named e.g. "EURUSD_ecn" and STP type “EURUSD_stp” (not EURUSD). Symbols without any suffix are not available for trading. All trading symbols can be accessed by right-clicking in the window “Market Watch" and selecting "Show all". All symbols available for your account type are black, inadequate ones are faded out. 
 
c) Wrong order volume - Verify if the trading volume is correct (i.e. it matches to the minimal lot and step lot values) and also verify the free margin.
 
d) Trading out of trading hours - Trading hours can be found in MT4. Use the right-click in the window "Market Watch" on the symbol and select the "Specifications". Please be informed that during the night transfers of liquidity pools the trading is disabled and it is therefore not possible to open, manage or close any trading order between 23:59:00 - 00:05:59 (MT4 time).
 
e) Check whether you are not logged in under investor password, which is for read-only mode. For trading, it is necessary to log in under the master’s password.
 
If, after checking the above, the problem persists, please send a screenshot of the whole platform to the  Support team at support@purple-trading.com for a diagnosis, we will gladly help you solve the problem.

Why wasn’t my trading order executed when the market price reached the order activation price?
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Types of orders MARKET SELL, SELL or SELL STOP LIMIT are opened at the BID price (The best possible price at this moment at which you can make a sale). During execution, the orders SELL STOP / LIMIT change into MARKET SELL order and they are subsequently closed at an ASK price (the best possible price at the moment at which you can make a purchase - higher than the BID price).

The chart is created by BID price and therefore if the price displayed on the chart reaches the exactly defined order Take Profit, the position is not closed until the Take Profit is reached by the ASK price. It is possible to display the ASK price in the graph after pressing F8 and by checking the option “Show ask line“ under “General.”

The same applies vice versa for a potential hit of Stop Loss for SELL trading positions. They will be executed even though the drawn BID price in the graph did not reach Stop Loss, but the ASK price did.  
EA - Expert Advisor
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An automated trading system.
How can I disconnect my account from a strategy?
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Disconnection from a strategy may be requested via PurpleZone when choosing the option “Disconnect from the strategy.” We guarantee disconnection within 1 working day for the majority of the strategies. You will be informed about disconnection via email.
How do I change the language in the cTrader platform?
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The language of trading platform cTrader can be changed in the bottom left corner when you click on the “cogwheel”. Then, in the white tab, choose “General”. The first option is changing the language.
How do I open a demo trading account?
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You may find the demo account registration form on our website HERE
 
A demo account is created immediately after completing the form and all credentials are sent to your registered email address. You can set up the account type, leverage, currency, trading platform, and initial deposit while filling out the form. You can change all these settings later on by sending us an email request to support@purple-trading.com.
 
Or, if you already have a live account you can create a demo account in your PurpleZone. Log into your PurpleZone, click on the “FX and Crypto Demo” tab then click on the “+ create a new account” button. 
 

 
If I deposit by Skrill or Neteller, can I later withdraw the funds to my bank account and vice versa?
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It’s the same as in case of a payment card. At first, you need to refund all the deposits back to the same Skrill/Neteller account up to the amount of original deposit and in the same currency at the same time. 
 
When the deposits are refunded, you can withdraw the funds to your bank account - that applies e.g. to profits. In special cases, it will be solved case by case.

What is the average speed of execution of trading orders?
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Our trading server which is located in London, Equinix (LD4), is directly connected to our liquidity pool. 
Therefore the speed of execution of trading orders reaches only around 100 milliseconds.
More information can be found on our website, where we have more information about our trading statistics.

 

 

 

Where can I find the history of my trades in MT4?
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History of closed trades can be found in the MT4 trading platform. After logging in select "Account History" tab in "Terminal" section. By right-clicking on the window and selecting "Other period", you can change the period of displayed transactions. You can also generate a report with transaction history by clicking on "Save report".
Execution time
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Time between order submitting on the trader’s side and its filling in the market. It is expressed in milliseconds.
How do I change the language in MT4?
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The language of trading platform MT4 can be changed in the upper menu bar by "View" -> "Languages".

When will be the profit from the strategy available for me?
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Your strategy profit can be withdrawn at any given time. You can do so in PurpleZone under the “Withdraw” button.

For the sake of connection and correct copy trading, please bear in mind that the entire account balance is not available for withdrawal. Only a certain portion of your funds can be withdrawn without the need to disconnect the account. The system is set in a way that prevents the account balance to go under the technical minimum of the strategy.

In case you wish to withdraw your entire account balance, you need to disconnect from the strategy first. Disconnecting from strategy takes usually 1 workday. Once the account is disconnected, we will send you a confirmation email and at that point, your funds will be fully at your disposal. 

Confirmation of successful strategy disconnection will appear in the purple bar in the upper section of PurpleZone and will be followed by a confirmation email.

Be aware - in case your investment account is in profit, an additional performance fee might be charged. The performance fee size is stated for each strategy in the PurpleZone. Performance fee and the management fee is deducted on a monthly basis. Each following month you are charged for the month before. In case you decide to disconnect from the strategy which charged any of these fees, and you haven’t been charged up to this point, and you also decide to withdraw your funds, you might be asked to withdraw a new amount which will be reduced by those fees. In that case, our customer care team will contact you with further instructions.
 

I am having trouble logging into to my demo account, is there any time limit?
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Demo account automatically expires after 90 days of inactivity after the last login (i.e. if you do not log into your demo account for 90 days, it expires). It is automatically deleted afterward and cannot be restored. This applies to all trading platforms.
 
Logging into your demo account at least once a month will help you to avoid its expiration.
Remember that you can always create a new demo account and that the quantity of demo accounts per client is unlimited.
What slippage should I expect?
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Slippage depends on current market liquidity. Under normal market conditions, the slippage is around zero. In case of scalping during the release of macroeconomic news, it may be several tens of pips. Our server is connected to our liquidity pool and they are both located in London. This ensures excellent market depth for filling up the high volume trades and also reduces slippage. We also allow positive slippage in clients’ favor. 

Transparent statistics of execution of trading orders available on our website.

Why can’t I withdraw full balance from the trading account?
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If you are having trouble requesting a withdrawal in PurpleZone, please check your balance on your trading account to make sure you are requesting the correct amount. Please note that in order to protect your capital and open positions, we can not approve withdrawal request which would cause a margin level to drop below 200%. 
 
Confirmation of a successfully submitted request will appear in a purple bar at the top of PurpleZone and an email confirmation will follow.
 
In case your account is connected to an investment strategy, the account balance must not fall under a technical minimum of the strategy in order to successfully keep the connection and correct copying mechanism of trading signals. You are informed about the technical minimum of the strategy when you are selecting the amount you would like to withdraw. When requesting a withdrawal, you must enter an amount to meet this minimal requirement, otherwise, your request will be denied. 
 
If you wish to withdraw the entire balance, it is necessary to disconnect your account from the strategy first. You may do so by clicking on the “Disconnect” button displayed by the respective account. You will be informed about the disconnection via email. Once your account is disconnected, you may proceed with the withdrawal of the entire balance. 
 
Please note that in case your investor’s account is in profit, a Performance fee may be deducted. This fee is deducted during the following month. In case you decide to disconnect from the strategy and withdraw your funds before the fee is deducted, you will be asked to make a request for a new withdrawal of an amount which includes the fee already.

Is there any difference between a demo and a real account?
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Yes, there is. Trading orders from a demo account are not executed on the interbank market, so the trading is just virtual. 
We try to make the conditions of a demo account to match conditions of a real account as much as possible so that you can try trading basics and work with MetaTrader4 or cTrader trading platforms.

There are no delayed data set up on demo account - bars are forming according to the market conditions in real-time. Execution on demo accounts is instant, i.e. every trading order is always opened and closed immediately after entering and always at a given price.

On a real account, every trading order is executed on the interbank market and must be paired with its counterpart. This process is not instant and can take up to several hundred milliseconds. During this time, the best current price on the market may change and the order can be filled at a slightly different price, therefore slippage may occur. The final price may be influenced positively or negatively by this.

 
Financial leverage
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A mechanism which enables traders to trade larger amounts even with smaller volume of free capital which would otherwise be insufficient for the trade, e.g., when trading 1 lot of currency pair EURUSD with leverage of 1:100, the client has to have at least 1,000 EUR of free capital on his/her trading account. Should the leverage not be used in this scenario, the client would need to have 100,000 USD on his/her trading account to cover the entire traded volume.

 
How does currency conversion affect the transfer of funds?
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How does currency conversion affect the transfer of funds?
For bank transfer deposit, we offer an account in EUR, USD, GBP, and CZK. For transferring funds, we recommend choosing an account matching the currency of your bank account (payments in a different currency are then converted by the bank at their own conversion rate which is usually less convenient than our conversion rate). 
 
Any currency conversion of deposit, internal transfer or withdrawal is calculated based on the following rules: The amount is converted by spot rate directly from the financial market + max. 1% fee of the total amount transferred. In the case of internal transfer, the system will display the resulting amount in advance. Transfer of funds between accounts in the same currency is free. 
 
In Skrill and Neteller, conversions are done directly via electronic wallets.

What are the minimum volume and step volume for trading?
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All offered currency pairs (Forex) and CFD for stock indicies can be traded with the minimum volume step 0.01 lot, i.e. you can open a trading position of 0.02 lot, 0.78 lot or 2.14 lots.
 
For CFDs for commodities the minimum volume and the volume step are available in the MT4 platform. In the "Market Watch" use right-click and choose Specification of the chosen symbol.
This information can be also found in cTrader, right-click in the window "Finder" in section “Trader” in the left menu. Right-click on the chosen instrument and select “Symbol Window”.
 
Specification of all trading instruments can be found on our website.
 

How do I close my trading account?
Show answer
Request for deactivation of a trading account must be sent via the registered email address of the client to our Support team to support@purple-trading.com. Deactivation can be processed only with a zero balance on the account and it can take up to 5 working days. 
A demo account is closed automatically after 90 days of inactivity
 
How does hedging work?
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Hedging is used to secure trading positions against possible adverse changes in market conditions and the risk of loss. Hedging is opening a position on the same trading instrument but in the opposite direction (e.g. for each buy order there should be a corresponding sell order). 
Trading position can be hedged partially or completely. Every broker can set up its own conditions for hedging. In order to allow the traders the freedom of management of their trades, we have decided not to charge margin for these trades. However, more freedom means more responsibility. Since there is no margin used, it is impossible to reach stop-out, but in case the equity level decreases under 0, MT4 server automatically closes trading positions. It is impossible to have an opened loss larger than the account balance in the market. Hedging does not cause spontaneous deepening of losses, but there may be fluctuations because of the changing spread. 
 
For the closing of hedged positions, Close-by or Multiple close by function may be used, which closes both hedged positions simultaneously (see the picture below). Completely hedged positions do not have any exposure between each other, therefore it is possible to close one position at the price of the second one. A side effect is spread saving.

How to increase/reduce the balance on a demo account?
Show answer

You can send us a request to support@purple-trading.com. The email must contain the demo account number, the requested amount and you must send it from the same email address that you used for the registration of the demo account. The default balance is based on the amount filled out in the registration form for the demo account. 
In case you have access to PurpleZone, you can request an increase in your balance on your demo account on your own. Just switch into „FX & Crypto Demo” tab, choose the demo account you wish to fund, and click on “deposit” button. There you can add any amount of funds to your demo account

Is there a fee for connecting to a strategy?
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Every strategy has individually-set conditions based on an agreement with its provider. Conditions and related fees for each strategy may be found in PurpleZone. We may (but do not have to) charge one of these following types of fees:
 
performance fee = a monthly fee calculated from the profit at the end of business hours on the last day of the calendar month directly from the item “equity,” so that even opened positions are taken into account. In case the investor’s account is in loss and then in profit, the fee is charged after the loss on the account is restored. 
 
management fee = investor’s share of the balance that is credited to the strategy provider each month. The percentage is given for one calendar year, therefore 1/12th of this fee is charged every month. 

front fee (deposit fee) = a fixed percentage of every deposit an investor makes is credited to the strategy provider’s account
Do you provide advising services about the right choice of a strategy?
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Purple Trading cannot provide investment advice service, therefore we are not allowed to provide you with any recommendation. The decision must be yours entirely. However, this doesn’t prevent us from being as transparent as possible. That’s why we try to provide as much information about strategies as possible. Strategies may be filtered out by their risk, trading style, CapitalGuard, or their name. Each strategy shows a graph, a list of trades, history of the strategy and the related fees. 
Gap
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A difference between the closing price of the previous and the opening price of the current candlestick.
How do I change my registered email address?
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You can change your email address any time you want. Just send an email request to our customer support. Also, bear in mind that this request must be sent from the originally registered email address.

If you cannot log into your email we will accept a request from the new email address too but we will need you to take a selfie while holding your passport or ID. Let us assure you that this is not some kind of new viral trend but a security measure that we have to follow in these cases.
 
It takes up to 1 business day to change the email address.
 
Hedging
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A trading technique which consists of opening positions on the same instrument in opposite directions in order to lower or annulate required margin (“position netting” occurs) and to ensure present market exposition. For example, if a trading position of 1 lot BUY is open on EURUSD, then after opening a 1 lot SELL on EURUSD an annulation of required margin occurs and profit from these open positions will be fluctuating only in terms of  spread changes on EURUSD.
How do I register as an Introducing Broker?
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If you are interested in starting an IB (introducing partner) cooperation with us click here for more information. There’s also a short form for completing the application. After filling it in, be ready to be contacted by our sales team. Or if you don’t like waiting, you can email us directly at sales@purple-trading.com.
Liquidity
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Broker’s ability to fill client’s order in the market at the desired value and in the desired volume.
How do I register as a strategy provider?
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Let us know by filling out a short form on our website where you will also find more information, or email us at sales@purple-trading.com. Our sales team will contact you shortly.
 
Liquidity provider
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Financial institution which provides liquidity to the brokerage company.
Residents of which countries do you accept as new clients?
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Due to our regulation we can only accept client registration from EEA countries (European Economic Area) - Austria, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, the UK, Iceland, Liechtenstein and Norway.

Unfortunately, we can NOT accept residents outside the European Union and also Belgium, France, Russia, Switzerland, and Gibraltar.
 
Lot
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The basic unit of traded volume. For currency pairs, it is 100,000 units of the base currency. Lot size varies between individual CFD-type instruments as it is based on the number of contracts set for each one.

 
Margin - margin requirement
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It is the free capital which client has to have available on his/her trading account in order to be allowed to open a specific trading position. The volume of the required margin for currency pairs is related to the financial leverage. For CFD instruments the margin requirements are implemented directly and they are not related to the leverage. 
Margin-call
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A notification informing the client that the Equity on his/her trading account has decreased to a value of the required margin. Afterwards, the client is not allowed to open any additional trading positions which would increase his/her trade exposition. It is then necessary to close some of the open trading positions or add funds to the trading account in order to increase the free margin and free the funds.

 
MARKET BUY/SELL
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A type of trading order which is executed at the best price available at the moment of its submission. A slippage can occur during execution of this order type.

 
Pip
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The price expression of currency pairs based on the one-before-last decimal of the quoted price. If the price of EURUSD currency pair changes from 1.17455 to 1.17465 then the price changes by one pip. The same way, if the USDJPY price changes from 110.124 to 110.114 a change by one pip occurs.
Point
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The price expression of currency pairs based on the last decimal of the quoted price. If the price of EURUSD currency pair changes from 1.17455 to 1.17456 then the price changes for one point. The same way, if the USDJPY price changes from 110.124 to 110.123 a change of one point occurs.
Resistance
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Border of “resistance” visible in the chart. It forms in the space where bid (supply) is higher than ask (demand) while the price doesn’t jump over this level and keeps bouncing back down off of it.
Scalping
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Trading strategy type which uses minimal market moves with higher frequency of trades made in order to make a profit.

 
Slippage
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A slippage in order filling. It expresses the difference between the asked price at trader’s side and the price at which the order is executed in the market (in market execution, it is the best available price in the market at that time). Slippage can have positive as well as negative value.

 
Spread
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Price difference between ASK and BID prices.
Stop-loss, SL
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A protective order which enables closing a losing position on a predefined level. After activation it is executed as a MARKET type order.
Stop-out
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A protective order activated when client’s Equity on his/her trading account decreases to half of the required margin. Trading positions are then automatically closed starting from the one with the biggest loss until there is enough free funds to keep the account’s Equity over 50% of the required margin.
Support
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Border of “support” visible in the chart. It forms in the spaces where ask (demand) is higher than bid (supply) while the price doesn’t fall beneath this level and keeps bouncing back up off of it.
Swap
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A fee charged for holding a trading position overnight. It is expressed in points or percents and it is directly proportional to the volume of the trading position held. Please note the Swap is being charged 3x on Wednesday night, which includes also the weekend swaps.
Take-profit, TP
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An order which enables closing a profitable position on a predefined level. After activation it is executed as a MARKET type order. 
Tick
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Term for the smallest possible price movement.
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